Frequently Asked Questions
Find answers to common questions about our scanning technology and services
Are NETUM barcode scanners compatible with Mac and Windows?
Yes, most NETUM scanners are plug-and-play and compatible with Windows, macOS, Linux, Android, and iOS devices.
How do I pair my Bluetooth scanner with my mobile device?
Enable Bluetooth on your device, scan the 'Pairing Mode' barcode in your user manual, and select the NETUM device from your available Bluetooth list.
Can your scanners read barcodes from smartphone screens?
Our 2D and CCD imaging scanners are specifically designed to read barcodes from both paper and electronic screens.
Do I need to install specific drivers to use the scanner?
Most NETUM devices use standard HID protocols and do not require additional drivers for basic operation.
How long does the battery last on wireless models?
Depending on the model, our wireless scanners typically provide 15 to 30 hours of continuous scanning on a single full charge.
What is the difference between 1D and 2D scanners?
1D scanners read traditional linear barcodes (like UPCs), while 2D scanners can read QR codes, Data Matrix, and PDF417 codes.